Refund and cancellation policy

Purchases are processed by Dodo Payments, our merchant of record. Dodo Payments is the seller of record: it runs checkout, takes payment, charges any sales tax or VAT, and issues receipts and refunds. Your card statement will show a descriptor beginning with “DODOPAY”.

Zutto delivers what you bought and decides refund requests under this policy. Approved refunds are paid by Dodo Payments to your original payment method.

Spotlight and Premium Launch are one-time payments for a product's launch: the listing, links, blog posts and, for Premium Launch, the launch video set out on the pricing page. They don't renew.

• Before we start work: cancel and we'll refund you in full. We email you when your launch is scheduled and work begins.
• After work starts: writing, links and video can't be undone, so the payment isn't refundable.
• If we don't deliver: if what you bought isn't live within 30 days of your launch week, you can ask for a full refund.

These plans guarantee what they list, not results. They don't guarantee views, clicks, votes, sign-ups, sales or a change in search ranking, so results alone aren't grounds for a refund.

• Radar Pro is billed monthly in advance and renews automatically on the same date each month until you cancel.
• You can cancel at any time from your account's billing page or by emailing us. Cancelling stops future payments. You keep access until the end of the month you've paid for, and you won't be charged again.
• First payment: if Radar Pro isn't right for you, ask within 14 days of your first payment and we'll refund it in full.
• Renewals: we don't refund part-used months, except for billing errors or where the law requires it.
• If the price changes, we'll email you at least 30 days before the new price applies to your subscription, so you can cancel first.

• You were charged twice for the same thing, or charged by mistake.
• You were charged after you cancelled.
• We can't deliver what you paid for, for example because we stop offering it.
• We remove your placement or listing for a reason other than a breach of our terms. We refund the unused part.

• Your product, listing or placement is removed because it breaks our terms, for example vote manipulation or a misleading or prohibited product.
• Outcomes we never promised: traffic, votes, ranking, sign-ups, sales or search performance. Paid placement never changes leaderboard ranking or prize eligibility.
• Part-used subscription months after the first 14 days, except where the law requires it.

Email us at hello@zuttolaunch.com. Write from the address you used at checkout and include the order or payment ID from your receipt, the product, and a line on what went wrong.

We aim to reply within two business days. Approved refunds go back to your original payment method, with any tax you paid. Most banks show the refund within 5 to 10 business days.

Please contact us before opening a dispute or chargeback with your bank. We can usually sort out a problem faster, and a refund through us reaches you sooner than a dispute does.

Nothing in this policy limits rights you have under consumer law where you live.

If you're a consumer in the EU or UK, you can usually withdraw from a purchase within 14 days. When you ask us to start a launch plan or a subscription during that period, you agree that we start straight away. If you then withdraw within the 14 days, we'll refund what you paid minus a fair amount for what we've already delivered. Once a service has been fully delivered, the right to withdraw ends.

We'll update this page and the date at the top when the policy changes. Changes don't apply to purchases made before them.

Questions about a payment or this policy? Email us at hello@zuttolaunch.com. You can also find other ways to reach us on the contact page.